This notice covers bgl.asia, our booking site book.bgl.asia, and app.bgl.asia, where our team and our partners work. “BGL”, “we” and “us” mean All In One BGL Pte Ltd (UEN 202320586R), 42 Foch Road, Singapore 209264.
What we collect
- When you book: your name, email address, phone number, the date and time of your booking, the number of guests, what you are celebrating, any notes you give us, and the add-ons you choose.
- When you pay: the amount and the payment reference. Payments are handled by Stripe; we never see or store your bank or card details.
- When you message us: what you send us on WhatsApp or by email.
- When you sign up as a partner: your business details, your contact details and the payout details you give us.
- When you use our sites: how you use the pages, such as which pages and booking steps you visit and where you click, through Google Analytics and, on our booking site, Microsoft Clarity. Clarity can record how a visit moves through the pages; anything you type, and your personal details on screen, are hidden from it.
Why we use it
- To take, confirm and manage your booking, including invoices, refunds of your deposit, reminders and changes you ask for.
- To arrange the add-ons you book with the partner who provides them.
- To answer your questions and keep you updated about your booking.
- To understand how people use our sites so we can make booking easier.
- To keep our records and meet our legal and accounting obligations.
We do not sell your personal data. We only send you marketing messages if you have agreed to them, and you can stop them at any time.
Who we share it with
- Partners who deliver part of your booking. If you book a workshop or other add-on, that partner receives your name, your phone number, the event details and your notes for that add-on, so they can deliver it. If your booking is at a space run by a franchise partner, that partner sees the booking for their space.
- Services that run our systems for us: Google (hosting, our database, email delivery checks, calendars and contacts), Stripe (payments), Zoho Books (invoices), Resend (booking emails), Google Analytics and Microsoft Clarity (site analytics), and WhatsApp (if you message us there).
- Aphyx, who build and look after our websites and booking systems for us, and who may see your booking details while doing so.
- Anyone we are required to share it with by law.
Some of these services store data outside Singapore. Where they do, we rely on them to protect it to a standard comparable to the PDPA.
Cookies and analytics
Our sites use cookies and similar technology for Google Analytics and, on the booking site, Microsoft Clarity. You can block or delete cookies in your browser settings; the sites still work without them.
How long we keep it
We keep booking records for as long as we need them for the booking and for our accounting and legal obligations (Singapore law requires us to keep invoices and accounting records for at least five years), and then delete or anonymise them.
Your choices
You can ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent to us using it. Withdrawing consent may mean we cannot take or keep a booking. Contact us below and we will reply within 30 days.